Fraud warning

Why we publish this notice

Fraud in this industry rarely looks fraudulent. It looks like a polished website with our logo, a caller who knows the right words, and an urgency that discourages checking. The purpose of this notice is to name the patterns, give you thirty-second checks that expose them, and provide one honest channel, our support email, where any doubt can be resolved before money moves. We publish it because the safest fraud is the one you never fall for, and the cheapest protection is information given before the fact.

Clone firms

A clone firm copies the identity of a real company: our name, our look, our tone, sometimes fabricated registration details that appear to match ours. If you suspect you are dealing with a clone using our brand, name or logo, do not share personal information with it and notify us immediately at [email protected]. We work continuously to identify clone operations, and we emphasise honestly that some remain unidentified for a period of time despite those efforts.

Always verify the legitimacy of any company you deal with online before sharing personal data or beginning any business relationship. Customers should confirm independently rather than rely on a caller's claim, and a genuine representative will never object to you hanging up and calling back through the official website.

Signs worth thirty seconds of checking

• The domain. Our website address is luminvestry.org and our email domain is the same. Anything with extra words, hyphens or unusual endings is not us.
• The approach. We do not cold-call strangers with offers. Contact begins when you register on this site, and your manager calls the number you gave us.
• The pressure. Urgency, secrecy and "this offer closes today" are manipulation tools. We publish our terms and give you time.
• The payment route. We accept deposits by bank transfer and recognised cards and wallets in your own name. Requests to send money to a private individual, a personal account or an unlisted destination are fraudulent by definition.
• The details requested. We never ask for your password, a one-time code, or remote access to your device. Anyone who does is not us.

If you have already shared something

If you have given details or money to someone claiming to represent us, act quickly: contact your bank's fraud team, change passwords on the affected email and any account that shares them, and write to us with everything you have, including the phone number, website and payment details used. We will confirm whether the approach was genuine, support your report to the relevant authorities, and where money was sent through the banking system, timing genuinely matters.

Our position on fraudulent use of our name

We are aware of cases where our name and personal details of individuals have been misused for fraudulent purposes in ways we cannot influence or control. While we sincerely regret the financial losses suffered by anyone affected, our company is not liable for fraudulent operations conducted in our name by third parties without our knowledge or consent. What we can do, and do, is publish the checks above, respond quickly to every report, and keep the genuine channels of contact as plain and as public as possible.